We collect two types of information from users: Personal Information and Non-Personal Information.

a. Personal Information

Personal Information refers to information that can be used to identify you as an individual. We may collect the following Personal Information:

• Account Information: Name, email address, and other details provided during account creation.
• Payment Information: Credit card details or billing information, which is processed securely through our third-party payment processor.
• Communication Data: Information you provide when contacting our support team, submitting feedback, or participating in surveys.

b. Non-Personal Information

Non-Personal Information is data that does not identify you directly. This includes:

• Usage Data: Information about how you access and use the platform, including IP addresses, device types, browser types, and usage patterns.
• Cookies: We use cookies to improve your experience on the platform. Cookies are small files stored on your device that help us remember your preferences and gather anonymous data about usage trends. You can manage cookie settings through your browser.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our services: To personalize your experience, improve the platform’s functionality, and enhance user experience.
• Communication: To send you updates, notifications, and other relevant information related to your account, our services, and promotions (if you have opted in).
• Support and Assistance: To respond to your queries, resolve issues, and provide customer support.
• Payment Processing: To process payments for subscription plans and other services.
• Analytics and Research: To analyze usage patterns and improve our platform’s effectiveness and user experience.

How We Protect Your Information

We take the security of your personal information seriously and employ industry-standard security measures, including encryption, to protect it from unauthorized access or disclosure. However, no method of electronic storage or transmission is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us operate the platform and provide our services (e.g., payment processors, email services, analytics providers). These third parties are obligated to maintain the confidentiality of your data and are prohibited from using it for any other purpose.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as in response to a subpoena, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

5. Your Rights and Choices

You have certain rights regarding the personal information we collect and how it is used:

• Access and Update Your Information: You can view, update, or correct your personal information by logging into your account or contacting us directly.
• Opt-out of Communications: You can unsubscribe from marketing emails at any time by following the instructions in the email or by contacting us. Note that you may still receive transactional emails related to your account.
• Delete Your Account: You can request the deletion of your account and personal data by contacting us. Please note that some information may need to be retained for legal or business purposes.

6. Children’s Privacy

Buddy with Me is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on the platform. Cookies allow us to remember your preferences, analyze trends, and gather demographic data. You can control the use of cookies through your browser settings. However, if you disable cookies, some features of the platform may not function properly.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize your personal information.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated “Last Updated” date. We recommend that you review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:

Email: support@buddywithme.com